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Cashless

Refund

Get your remaining cashless balance back. Refunds are open 14–19 September (until 23:59), card only, with a €1 fee deducted. You will need the 6-digit code on the back of your wristband.

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How the refund works

  1. Log in to your cashless account — or create one with the 6-digit code on the back of your wristband and your card details.
  2. Press “Refunds”. A €1 fee is deducted from the balance, and the money goes back to a debit or credit card only.
  3. Keep the wristband until the refund lands. It is the only proof that ties the balance to you.

Mastercard reward credits are non-refundable, and any balance left after 20 September cannot be refunded. Mastercard promotion terms.

Refund Questions

All questions

You can request a refund from 14.09 until 19.09 (23:59). A €1.00 fee applies and is deducted from your remaining balance. Refunds are issued to a debit or credit card only, and require the 6-digit code printed on the back of your cashless wristband — so keep the wristband in any case.

If you already have a cashless account, log in through the festival website and press “Refunds”.

If you never created one, you will need to — it is quick: go to the Cashless section of the event website and register with your full name, email address, a password, the code on the back of your wristband and your card details. Then press “Refunds”.

Refunds are processed after the refund period closes on 19 September. Once processed it can take up to 7 business days to appear in your account, depending on your bank or card provider. All refunds are expected to be credited by the end of September.

If you have not received yours by then, contact us at events@candycane.gr.

The 6-digit code printed on the back of your cashless wristband is what ties the remaining balance to you. Without it there is no way to claim a refund — so keep the wristband until your money is back in your account.

If you have created a cashless account, log in to it through the festival website and press “Refunds”. Your bank account will be credited at the end of the month.

If you did not create a cashless account, you will need one in order to reclaim your balance. It is quick and easy: visit the event website, go to the Cashless section and create your account by entering:

  • Your full name
  • Email address
  • A password
  • The code that is on the back of your cashless wristband
  • Your debit/credit card information

Once logged into your account, click the “Refunds” button. Your bank account will be credited before the end of the month.

If your account is linked to the wristband, go to the information point on site and block it. You can then be issued a new wristband credited with the balance of the one you blocked.

Without an account this is not possible, because there is no unique reference number tying the balance to you.

Contact us at events@candycane.gr.