Questions

The festival is a two-day event, taking place on Friday 4 and Saturday 5 September 2026. Both days follow the same schedule.

• 16:30 – 23:00 at the Wall of Nations (OAKA) — Helios Stage, outdoor.
• 23:00 – 06:00 the following morning at the OAKA Indoor Arena (Velodrome) — Lunar Stage, indoor.

You can enter the festival at any time you wish, up until the last artist takes the stage.

Yes. After your ticket is checked you are given an entry wristband, which lets you leave and re-enter the festival area without being checked again.

2-Day Pass

General Admission (GA) — 2-Day Pass

Valid for 4 & 5 September. This arena ticket places you at the heart of the festival, with access to all stages (Helios — outdoor/day, Lunar — indoor/night) and standard entrance access.

Backstage VIP — 2-Day Pass

Valid for 4 & 5 September. This on-stage ticket puts you close to the action, from the DJ's perspective, with full access to all stages (Helios, Lunar), a dedicated VIP bar, private restrooms and fast-track entrance.

Booth VIP — 2-Day Pass

Valid for 4 & 5 September. This ultra-exclusive on-stage ticket puts you directly behind the DJ. Includes full access to all stages (Helios & Lunar), a dedicated VIP bar, private restrooms and fast-track entrance. Extremely limited availability.

1-Day Pass

GA Friday Pass / GA Saturday Pass

Valid for Friday 4 or Saturday 5 September. Arena ticket with access to all stages (Helios, Lunar) and standard entrance access.

BS VIP Friday Pass / BS VIP Saturday Pass

Valid for Friday 4 or Saturday 5 September. On-stage ticket with full access to all stages (Helios, Lunar), a dedicated VIP bar, private restrooms and fast-track entrance.

Helios Stage tickets & combos

Helios tickets grant access to the Helios Stage (outdoor/day) only — they do not include Lunar. They are sold as single days (GA FR / GA SAT Helios, BS VIP FR / SAT Helios) and as 2-day combos (GA 2-Day Helios, BS VIP 2-Day Helios, Booth VIP 2-Day Helios). VIP tiers include a dedicated VIP bar, private restrooms and fast-track entrance.

VIP Tables

This premium area is designed for those who want to experience ZAMNA x PRIMER in a more private and exclusive atmosphere, with dedicated table service and access to private restrooms. For table reservations, email info@candycane.gr or book via go-out.co.

Yes. Bring your valid coded voucher / e-ticket to the wristband exchange point together with a valid identification document. The name on each ticket must match the person collecting the ZAMNA x PRIMER wristband.

Redemptions and refunds are not applicable. There is no exchanging, cancelling or refunding of tickets, whether purchased at the venue or online.

Only if you have the ticket receipt, or the ticket digitally on your phone with your name on it.

No replacement tickets or wristbands are issued under any circumstances if lost, damaged or rendered unusable. The organizers are not responsible for lost, stolen or damaged tickets and wristbands.

Entry is permitted only with a valid and intact ticket / wristband. Wristbands must not be removed or cut if you intend to attend the second day.

Cut wristbands are not replaced and are not accepted for entry. No replacement is issued under any circumstances, and the organizers are not responsible for lost, stolen or damaged wristbands.

Yes. VIP and VIP Table ticket holders can enter the GA zone and re-enter their own zones freely.

People aged 16 and over can enter the festival area freely. Anyone under 16 must be under the responsibility of a parent or guardian. All guests should carry an ID or passport and show it if asked.

The purchase and consumption of alcohol by anyone under 18 is strictly prohibited.

By requesting entry, all attendees — including members of the media — are subject to a search, including examination of any bags they carry.

The organizers reserve the right at all times to deny entry to, or eject from the event, any person who in their sole and absolute discretion is in violation of the event rules.

Full-time support by our security team ensures maximum safety for all festival attendees. Undercover and non-uniformed personnel are also present at all times to monitor and control any suspicious or illegal behaviour.

Please review the prohibited items list below before you travel — following it means a quicker entry at the main gates. The Terms & Conditions authorise security to ask any attendee to leave the premises if the policy is not respected.

• Illegal or illicit substances, drugs, or drug paraphernalia
• Weapons of any kind, including but not limited to pocket knives and self-defence sprays
• Flammable items or liquids, including aerosols and fireworks
• Markers, pens, or spray paint
• Backpacks — bags must not exceed A4 size
• Outside food or beverage, including alcohol
• Bottles, cans, canteens, flasks, or coolers
• Opened over-the-counter medication or eye drops
• Balloons, balls, inflatable balls, frisbees, or flying disks
• Umbrellas, chairs, blankets, sleeping bags or tents
• Bicycles, skateboards, hoverboards, scooters or personal motorised vehicles
• Drones or unmanned aerial vehicles
• Professional cameras, flash cameras, video and audio recording equipment, or camera poles
• Animals, except service animals assisting an individual with a disability. “Comfort”, “therapy” or “emotional support” animals do not meet the definition of a service animal and are not permitted
• Large chains, chained wallets or spiked jewellery
• Laser pens, laser pointers or similar focused light devices
• Water guns, squirt guns, or spray bottles
• Musical instruments, noisemakers or air horns
• Flags

This list is indicative, not exhaustive. Prohibited items are not stored or held for you — please leave them behind before you arrive. The full list, including glass, folding seating and high or sharp heels, is in the Ticket Terms.

ZAMNA x PRIMER is a 100% cashless event. Cashless is a contactless payment system that covers everything you spend on site — bars, food and merch.

1. 1Register a secure cashless account online using your BARCODE NUMBER.
2. 2Add the amount you want to load. There is no activation cost and no extra fee for topping up, before or during the event.
3. 3At the festival you exchange your e-ticket for a wristband that already carries your money — skip straight to step 5.
4. 4Haven't registered in advance? No problem: come back to this page and create an account, or use a top-up point (CASHIER) on site. Topping up online means avoiding the CASHIER queues.
5. 5You're ready to buy — bars, food area and merch.
6. 6Money left after the event? Request a refund during the refund period, 14.09 to 19.09 (23:59).

Top up online

Yes — you can top up with cash or a credit/debit card at the designated Credit Points inside the festival area. Any card issued by Mastercard, Visa or American Express is accepted.

No, but we highly recommend it. Registering lets you:

• Top up at any time on the website or in the festival app, and avoid the queues at the on-site CASHIERS.
• Check your spending history — and your family's, using different wallets on the same account.
• Save your card details and top up in a couple of taps.
• Block your wristband if you lose it.
• Reclaim whatever you have not spent after the festival.

There is no activation cost and no extra fee for topping up, either before or during the event.

It is printed at the bottom or on the left-hand side of your ticket and is 10–14 letters and numbers long. You will find it both on your digital ticket and on the PDF ticket you received.

Important: the BARCODE NUMBER is not the BOX OFFICE NUMBER and not the ORDER NUMBER.

Scan the QR code on your wristband and top up directly. Creating an account in advance is still the smoother route, and it is the only way to block your wristband if you lose it.

Top up online

If your account is linked to the wristband, go to the information point on site and block it. You can then be issued a new wristband credited with the balance of the one you blocked.

Without an account this is not possible, because there is no unique reference number tying the balance to you.

You can request a refund from 14.09 until 19.09 (23:59). A €1.00 fee applies and is deducted from your remaining balance. Refunds are issued to a debit or credit card only, and require the 6-digit code printed on the back of your cashless wristband — so keep the wristband in any case.

If you already have a cashless account, log in through the festival website and press “Refunds”.

If you never created one, you will need to — it is quick: go to the Cashless section of the event website and register with your full name, email address, a password, the code on the back of your wristband and your card details. Then press “Refunds”.

Refunds are processed after the refund period closes on 19 September. Once processed it can take up to 7 business days to appear in your account, depending on your bank or card provider. All refunds are expected to be credited by the end of September.

If you have not received yours by then, contact us at events@candycane.gr.

The 6-digit code printed on the back of your cashless wristband is what ties the remaining balance to you. Without it there is no way to claim a refund — so keep the wristband until your money is back in your account.

If you have created a cashless account, log in to it through the festival website and press “Refunds”. Your bank account will be credited at the end of the month.

If you did not create a cashless account, you will need one in order to reclaim your balance. It is quick and easy: visit the event website, go to the Cashless section and create your account by entering:

• Your full name
• Email address
• A password
• The code that is on the back of your cashless wristband
• Your debit/credit card information

Once logged into your account, click the “Refunds” button. Your bank account will be credited before the end of the month.

Contact us at events@candycane.gr.

People with disabilities or reduced mobility with a disability rate of over 67% may enter the festival free of charge on presentation of the relevant supporting documentation.

There is a dedicated entrance for people with disabilities at the main entrance of ZAMNA x PRIMER.

Yes. Inside ZAMNA x PRIMER there is a designated area for people with disabilities with unobstructed visibility to the stage, plus designated accessible toilets.

All official ZAMNA x PRIMER gear can be bought at the designated merchandise booth in the main arena of the festival.

Yes — several toilets across the festival site, divided into women's and men's, plus designated accessible toilets. VIP ticket holders have private restrooms.

Yes. The Lost & Found point is located inside the official ZAMNA x PRIMER merchandise kiosk.

Yes. There are first aid stations across the festival grounds with equipped mobile units and medical staff. They are easy to find — they carry special markings.

There are information points across the ZAMNA x PRIMER arena covering the line-up, how to use the cashless wristbands, and a map of the festival.

Friendly security staff, a clean and safe environment, first aid and medical services, and much more.

The easiest way to reach OAKA is by metro or bus.

By metro

• Metro Line 1 (Green Line) — get off at Eirini (Irini) station. The stadium is a short walk away.
• Suburban Railway (Proastiakos) — get off at Neratziotissa station, also nearby.

By bus

• A7 (Kanigos – Kifisia)
• 550 (Piraeus – Kifisia)
• B9 (Omonia – Anthoupoli)
• 602, 610, 641, 651, 653, 660, 731, 860 — various routes connecting the northern Athens suburbs

The most convenient bus stop is “O.A.K.A.” on Kifisias Avenue.

By entering ZAMNA x PRIMER, guests grant permission to the organizing company to use photographic material and video taken by its certified personnel during the event for promotional or advertising use. Attendees are also recorded by cameras for security reasons.

The organizers mark the filming area at the entrance of ZAMNA x PRIMER at OAKA on 4 and 5 September 2026 with special signage.

You can apply to volunteer by emailing info@candycane.gr.

• Ticket purchase, delivery or technical ticket support — support.global@go-out.co
• Everything else about the festival — info@candycane.gr
• Press, partnerships and general enquiries — info@primermusicfestival.com